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Conditions of Use

Kids Palace Shopping Guide  

This print looks small but kindly take few moments to read it, as it will help you achieve a successful shopping experience here at Kids Palace.

Stock and order

Our Kids clothes are mostly available for one season only and in limited sizes and quantities. Stock levels are updated as frequently as possible on the site. If you wish to call us during opening hours, we will be happy to confirm availability of the items you would like and ensure they are reserved for you personally.

If you wish to use our on-line shop to browse but do not wish to order on-line, we are happy to take your order entirely over the telephone during opening hours.  On receipt of an on-line order, we will normally email to confirm your order. See Shipping details for costs and delivery times.

For those items that we carry year-round (eg. nursery products) or where we place special orders on your behalf (eg. christening gowns), if the item is not in stock at time of ordering, we will email you the estimated date of delivery. You will not be charged for any item in your order until it has been shipped. However, in the case of special orders (eg. customised items or christening gowns), we will require a 50% deposit of the price of the item(s) and will advise you of this in your order confirmation email.  Postage will be added to the final balance for payment on shipment. For any items that are required by a specific date, please state this in the Comments box, so that we may manage your expectations accordingly, and give you the option to cancel, should circumstances outside our control prevent shipment in good time. It is not always correct to assume that the age quoted for a garment means the garment will fit every child of that age. Where possible, we also give the weight and/or height alongside the age for that particular label, but of course other measurements could also be crucial (eg. waist). Therefore, customers are advised to provide additional measurements in the Comments box at Checkout. We will then get our tape-measure out and check the garments before shipping them to you. Please include all relevant measurements for the garments ordered i.e. Height, Chest, Inside Leg, Waist, Head circumference, Shoulder-Wrist (for sleeve-length) etc.

Returns & Refunds

We hope you will be delighted with your products. We also hope you will have taken the advice outlined above, to minimise the need for returns. However, should an item be the wrong size or the colour not as expected, please advise us by email and return the goods, for your own protection by recorded delivery and insured for the purchase price WITHIN 7 WORKING DAYS OF RECEIPT. The items can only been returned if they are in original, resalable condition, with tags intact and no damage. We regret that we cannot refund postage for any returns. Refunds are not normally possible on returned goods, unless they are faulty. Returned goods may be exchanged or a credit will be available to you to spend within 3 months of purchase. For faulty goods, if we cannot supply a replacement, a full refund will be offered, or you may select other goods at your discretion. Also note that refunds must be approved and returns code issued which will be attached to the item. Unfortunately we will not be able to honour any refunds without the returns code.

Colours

Due to differing quality of computer screen resolution, graphics cards and the limitations of digital photography in a shop rather than studio environment, the colours of any items displayed may vary from the actual colour of the garment itself. Kids Palace cannot accept any responsibility for this, or accept any liability for any loss/inconvenience incurred.  Kids Palace cannot accept any responsibility for late delivery via third parties.

Payment

Most debit and credit cards are accepted. Exceptions are Diners Club and Electron cards (the latter is accepted if you shop in person). If you wish to pay by cheque or postal order, we will advise you of shipment of your order once payment has cleared our account. If you wish to pay by card but prefer not to send your card details via our website, please telephone or email your details to us. We will need the full card number, start and expiry dates, issue number (if available), the security code (last 3 digits on the reverse of the card), and your full billing address with postcode. We do not store credit card details nor do we share customer details with any 3rd parties.  See the Security section for information regarding credit/debit card security.

Customer Satisfaction

Kids Palace will always strive to meet and where possible exceed your expectations.  However, there will be situations where circumstances outside our control mean we may disappoint (especially where we rely on 3rd parties, whether they are suppliers or a delivery service); please be rest assured we will always do our best to communicate any problems proactively. Customer satisfaction is important to us. Send your feedback to feedback@kidspalace.co.uk.

Security and Privacy Policy

If you choose to pay by debit or credit card, your card details are encrypted and stored securely only for as long as it is needed to process your order. Once payment has been taken, your card details will be deleted. This means you will need to provide your card details each time you order, but we are confident this will reassure you of our best intentions on this matter.

At no time are your card details stored on the Internet. Your personal details are stored securely and used only by Kids Palace for the purposes of processing your order, and, if you sign up to receive newsletters.

We do not store credit card details nor do we share customer details with any 3rd parties.  Email us (privacy@kidspalace.co.uk) any time should you wish us to remove your details from our database.

Cookie Policy'

Kids Palace website uses cookies to collect information therefore we place cookies on your computer. This is standard practice for our website.  Cookies are small data files placed on your computer to collect information. They are used in effective operation of our website by helping customers to have a high quality online shopping experience, provide information about browsing and buying behaviour.  We do not use cookies to collect personal information and third parties are not able to know customers using cookies.  By using and browsing our website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site by changing your website browser settings to reject cookies. We also will like you to know that if you disable all cookies, it will not be possible for you to complete a purchase on our website.

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